What we do
Seven kinds of work, run from one floor.
Clients hand us the work that has to happen every day and would otherwise sit with someone who should be doing something else. All seven lines run out of the same building in City Heights, on shifts set by where the client actually is.
The lines
What each one actually covers.
Customer support
Inbound and outbound voice, email and chat on an assigned account, covered across shifts so a queue does not sit overnight and reopen twice as long the next morning.
The most common shape is a team covering one client's support queue during that client's own business hours, with escalation paths agreed up front rather than improvised on the call.
Virtual assistance and staffing
A dedicated person on a client's calendar, inbox, CRM and daily admin, working the client's hours rather than ours.
This is the line clients tend to start with, because it is the easiest to judge. One person, one set of responsibilities, visible output at the end of each day.
Appointment setting
Outbound calling and follow-up that fills a sales calendar, with call outcomes logged where the client can read them rather than summarized after the fact.
The logging is the difference between an appointment-setting team and a phone bill. Every outcome, including the negative ones, lands in the client's own system.
Digital marketing
Campaign setup, posting, list work and reporting, for clients who need marketing to keep moving while they are doing something else.
It runs as a standing operation rather than a project, which suits businesses whose marketing stalls whenever the owner gets busy.
Multimedia and creative
Graphics, short-form video and the recurring design work a growing business asks for every week and never has time to brief properly.
Our creative team sits on the same floor, so creative requests coming out of a support or marketing account do not have to go to a second vendor.
Information technology
Systems, tooling and technical support, both for client accounts and for the floor itself.
Running our own IT is also why we can be held to a real answer about how client systems are accessed and by whom.
Back office
Data, documents and the processing work that keeps operations, finance and HR moving in the background.
The unglamorous line, and usually the one that frees up the most senior time on the client's side once it moves.
How an account runs
Scoped, staffed, trained, reported on.
Scope the work
We agree what the account actually covers before anyone is assigned to it, including what it does not cover.
Assign the people
A named team, not a pool. The client knows who is on the account.
Train on the client's own systems
Paid training on the client's tools and processes before live work starts, not learning on the client's customers.
Report on what got done
Outcomes logged where the client can read them directly rather than arriving as a summary at the end of the month.
Who we have worked for
More than forty countries, over three years.
Clients have run their businesses from more than 40 countries since 2023, including the United States, the United Kingdom, Singapore, Greece and Australia. We do not publish client names.
Questions
Questions about the work.
What people ask when they are trying to work out whether the description matches the operation.
Seven lines: customer support, virtual assistance and staffing, appointment setting, digital marketing, multimedia and creative, information technology, and back office. They all run from the same floor in General Santos City, which is why an account can span more than one of them without being handed between vendors.
Assigned to it. The team is scoped and trained on the client's own systems before the account goes live, and stays with it rather than rotating through. Rotation is what makes outsourced work feel like starting over every month.
The floor runs morning, mid, night and graveyard shifts, and coverage is set per account rather than company-wide. That is what lets one floor work for clients from Los Angeles to London to Singapore during their own business hours.
Onsite, on our own floor at the MCB Building in City Heights, General Santos City. Not a network of home-based contractors, which matters for supervision, for security and for the training that happens before anyone touches live work.
We scope the work with the client, assign the people, train them on the client's own systems, and report on what actually got done. The reporting is the part most people ask about second and should ask about first.
Get in touch
Real people, on our own team.
The addresses below are answered by our own staff in this office, not by an outsourced inbox.